Let's talk Customer Experience
Welcome to Manychat’s Customer Experience team — the frontline champions of care, guidance, and success.
What drives us
- 1.
Impactful support and success
We’re the bridge between our customers and the product. By resolving issues and sharing insights, we help shape a better experience for everyone. Our close connection with customers allows us to truly understand their needs, making sure every interaction adds value and contributes to their success.
- 2.
Team-first collaboration
From technical troubleshooting to strategic consultations, we’re a global team working together to ensure our customers are heard, valued, and supported. And it’s not just the Support team — it’s all of us, across every role, coming together to dazzle our customers and find real solutions that matter to them.
- 3.
Constant improvement
Every convo, every project, every challenge is a chance to learn and do better. We’re always listening — especially to our customers — so we can keep finding new ways to improve their experience (and ours).
How we build success together
With teamwork, flexibility, and a drive to improve, we turn ideas into real impact.
Proactive problem solving
01We’re here to help, fast. Every day, we solve customer problems — by answering questions or tackling tricky technical issues — so our customers always have the clarity they need.
Empowering customer growth
02From personalized onboarding to strategy sessions, we guide our customers every step of the way. By sharing tailored recommendations and example workflows, we help them make the most of Manychat.
Innovating for impact
03We stay flexible and creative, finding better ways to serve our customers and build solutions that work for everyone. We make it a point to talk with our customers, learn what they need, and figure out how we can make things better for them. From refining workflows to enhancing tools, we focus on meaningful improvements and lasting partnerships.
Quality Commitment
04Our hard work shines in our results — with customer satisfaction scores consistently above 90%, we’re proud of the trust and value we deliver every day.
Meet your future team
We’re a mix of Customer Support, Customer Experience, and Customer Success, working together to make sure every customer feels supported and empowered.
Customer Support
We know things don’t always go as expected, and that’s why we’re here. Our support agents and leads work around the clock to troubleshoot, answer questions, and solve problems — big or small. With a global team, we’re ready to help anytime, anywhere.
Scaled Customer Experience
Sometimes, the best help is the kind you don’t have to ask for. help docs, in-app tutorials, training courses, and community spaces so customers can learn, grow, and find answers at their own pace.
Customer Experience Operations
We make sure things just… work. Our team builds and refines the systems that keep our teams and initiatives running efficiently. We fine-tune processes, streamline workflows, and ensure customer feedback gets heard — so teams can focus on people.
Customer Success
Sometimes, the best help is the kind you don’t have to ask for. help docs, in-app tutorials, training courses, and community spaces so customers can learn, grow, and find answers at their own pace.
Ready to join the convo?
Behind each interaction is a team who has fun. If you love building real connections, celebrating wins, and want to grow with the people who make it possible, welcome home!
Open Customer Experience positions
